Australian Cosmetic Hub collects personal information so we can answer enquiries, book appointments, and supply the products you order. This policy explains what we collect and how we use it. It applies to australiancosmetichub.com.au and to orders and messages you send us.

Who we are

Australian Cosmetic Hub, 2A/15-21 Collier Rd, Morley WA 6062, Australia. Email info@australiancosmetichub.com.au. Phone 08 6363 5197.

Information you give us

When you contact us, create an order, or book an appointment, you may give us your name, email address, phone number, billing and delivery address, and the details of your enquiry or order. Please do not send us health information unless you choose to include it in a message.

Orders and payments

We keep the order details needed to supply and support a purchase, including the products, amounts, delivery choice, and the payment status reported by our payment provider. Card and PayPal payments are processed by Stripe and PayPal. Australian Cosmetic Hub does not store your full card number. Those providers handle the card or wallet details under their own terms and privacy notices.

Appointments

Online appointment booking is provided through Timely. When you use the booking link, the details you enter are handled by Timely so the clinic can see and manage the appointment. Please also read Timely’s own privacy information when you use that service.

Website analytics and cookies

The website may use cookies that are needed for the shopping cart, checkout, and to remember a choice you make, such as a cookie notice. If an analytics service is enabled on the live site, it may collect technical information such as the pages visited, the browser type, and a general location derived from the connection. You can control cookies in your browser. Blocking some cookies may stop the cart or checkout from working.

How we use personal information

We use personal information to reply to you, arrange appointments, take and deliver orders, provide clinic pickup updates, keep tax and accounting records, and protect the website from misuse. We do not sell personal information.

Service providers

We use service providers where they are needed to operate the website and the clinic’s orders. That includes website hosting, the shop platform, Stripe, PayPal, Timely, and the email service that sends order and enquiry messages. They may only use the information for that work.

Marketing

We send marketing messages only where you have asked to receive them or where the law allows a message about similar products to an existing customer. You can ask us to stop marketing messages at any time. Order and appointment messages are not marketing.

Security and keeping information

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. No website can promise perfect security. We keep order and enquiry records for as long as we need them for the purchase, customer support, and our legal and accounting duties, and then delete or de-identify them when we no longer need them.

Access, correction, and contact

You can ask us what personal information we hold about you, and you can ask us to correct it if it is inaccurate. Contact info@australiancosmetichub.com.au or 08 6363 5197. We may need to confirm that the request comes from you. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Changes

We may update this policy when our practices change. The current version is the one published on this page.